MyDealer:
On 1 December 2021, the Australian Government Productivity Commission released an Inquiry Report on the ‘Right to Repair’ in Australia. You can find a copy of that report here.
What is a ‘right to repair’
A ‘right to repair’ is the ability of consumers to have their products repaired at a competitive price using a repairer of their choice.
In conducting it’s inquiry, the Productivity Commission identified a range of policies that could be implemented/amended including changes to consumer and competition law, intellectual property protections, product labelling, and environmental and resource management, in order to give rise to a ‘right to repair’ in Australia.
Legislation has not yet been passed and the proposed changes to policy have not yet been implemented.
Current ‘rights’ relating to repair
As it stands, consumers currently have rights to have their products repaired, replaced or refunded, and rights to access spare parts and repair facilities, under consumer guarantees in the Australian Consumer Law.
The proposed introduction of ‘right to repair’ legislation extends on this current position and is particularly applicable to the agricultural industry. For instance, the Report proposes that the Australian Government should require suppliers of agricultural machinery to provide access to certain repair supplies.
RDO Equipment Pty Ltd’s Position & Commitment
As a dealer for John Deere Construction & Forestry, and Agriculture & Turf machinery, and a dealer for various other machines and implements, RDO Equipment Pty Ltd remains committed to our position, that is:
“We stand behind what we sell and know that your equipment is more than just a piece of machinery – it’s your livelihood.”
RDO Equipment Pty Ltd is committed and remains committed to ensuring access to repairs, replacements and refunds, spare parts and repair facilities.
Ahead of the Curve
In addition to compliance with current legislation, RDO Equipment Pty Ltd is committed to providing any and all ‘right to repair’ information currently available, even in circumstances where it has not yet been legislated.
RDO Equipment Pty Ltd will continue to provide ‘right to repair’ resources to our customers, as and when information is made available by suppliers and manufacturers of our equipment.
Resources
Please note these resources will be updated when further information is made available.
- If you are a John Deere customer, you will find ‘self-repair’ information available here.
- If you are a Horsch customer, you can access ‘manuals’ and ‘parts catalogues’ here.
- If you are a Stihl customer, you can access ‘owner manuals’ here.
- If you are a Kuhn customer, you can access ‘service and parts’ information here.
- If you are a Manitou Group customer, you can access ‘service solutions’ information here.
