Enabling support anytime, anywhere.

With Connected Support™, know that we’ve got your back when it comes to keeping your John Deere equipment running.

Turning on JDLink™ connectivity enables us to provide proactive support and remotely diagnose your John Deere equipment whenever and wherever you are. John Deere Connected Support tools are available online and through mobile applications to keep your equipment running when you need it. Through the information and dealer support provided, you can be empowered to make well-informed decisions and keep downtime to a minimum.

When you connect your machine:

You can:

  • Monitor alerts from your machine remotely.

  • Monitor engine hours and utilisation.

  • View machine location and get driving directions to the site.

  • Monitor fuel level and idle time.

We can:

  • Monitor alerts coming from your machine.

  • Remotely connect to your machine for real-time diagnosis.

  • Leverage Expert Alerts from John Deere to address potential future downtime.

  • Perform software updates from the dealership.

ENQUIRE ABOUT CONNECTED SUPPORT™

Advantages of Connected Support™

Genuine partnership

Through remote diagnostics and proactive dealer support, you’ll experience a genuine partnership with RDO Equipment, improving your customer experience and enabling higher levels of productivity.

Right parts at the right time

You’ll receive efficient remote support from us through Expert Alerts and Service ADVISOR™ Remote, proactively monitoring machine needs and analysing Diagnostic Trouble Codes (DTCs). This allows technicians to arrive with the right parts at the right time to keep the machine running.

Easier management

With JDLink™ and the Operations Center, you can see critical and timely maintenance and performance information for your machines online. You can move data to and from machines easily, securely and wirelessly. These capabilities allow easier management of your entire operation.

Information at your fingertips

Through mobile and online applications, you have information at your fingertips. You can view connected equipment settings and readings, enabling quick and confident business decisions - saving time and driving profitability.

Connected Support™ Tools:

Cutting downtime to a minimum

Service ADVISOR™ Remote

With Service Advisor Remote, we can remotely analyse Diagnostic Trouble Codes (DTCs) in near real time so our technicians can arrive on-site with the right parts and the right tools to repair your machine.

RDO support in real time

Remote Display Access

With your consent, we can remotely assist you with in-cab display setup and adjustments for optimal machine performance.

Monitoring system to keep your machine running

Expert Alerts

Expert Alerts is a proactive monitoring system that automatically notifies us of potential machine issues. This allows our technicians to diagnose issues remotely and fix them before they become a problem.

Enquire about Connected Support™

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